Here is a story of how one medical doctor discovers answers to the question "what makes a hospital great (i.e., excellent patient care)?"
Here is the link to the full article in the New York Times.
- She used to think that hospitals have great results because their surgeon are so good at their operations.
- She discovered from her own experience and from reading the latest study published in the Annals of Internal Medicine that, in fact, investing in new technology and acquiring superstar surgeons may not be the top reason to why hospitals reap great results.
- Instead, improving patient care require investing in and focusing on cultivating the culture of the organization.
- What kind of culture? "A culture in which there is a cohesive organizational vision that focused on communication and support of all the efforts to improve care."
- Dr. Bradley, one of the the investigators said "We have to focus on the relationship inside the hospital and be committed to making the organization work. It isn't expensive and it isn't rocket science, but it requires a real commitment from everyone."